At the moment, we currently only offer shipping within USA. We are working towards expanding our shipping capabilities to serve our international customers better in the future.

We offer standard shipping and expedited shipping within UPS. Please refer to our Shipping Policy for more details on delivery times and costs.

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your order on our website or through the designated courier's tracking portal.

Unfortunately, we cannot modify shipping addresses once an order has been placed. Please double-check your shipping information before completing your purchase.

Our return policy allows you to return or exchange items within 30 days of receiving your order. Please review our Return Policy for detailed instructions and eligibility criteria.

We apologize for any inconvenience. Please contact our customer support team within 7 days of receiving your order, and we will assist you in resolving the issue. Provide images of the damaged item and packaging for a quicker resolution.

For any inquiries or assistance, you can reach our customer support team through our Contact Us page or by emailing hello@itzy.co . We strive to respond to all inquiries within 48 hours.

We process orders quickly to ensure prompt delivery. If you wish to cancel your order, please contact our customer support team as soon as possible. Note that once an order is dispatched, it cannot be canceled.