Shipping policy

At ITZY, we are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines how we process and deliver your orders to ensure they reach you safely and promptly.

  • Order Processing:
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      • Orders are typically processed and dispatched within 1-3 business days of receiving payment.
      • During peak seasons or promotional periods, order processing may take slightly longer. We appreciate your patience and understanding.
  • Shipping Methods:
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      • We offer standard and expedited shipping options for domestic orders.
      • Standard shipping typically takes 5-7 business days for delivery, while expedited shipping takes 2-3 business days.
  • Shipping Rates:
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      • You can view the shipping cost for your order during the checkout process before completing your purchase.
  • Order Tracking:
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      • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
      • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
  • Shipping Restrictions:
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      • We do not ship to P.O. boxes or APO/FPO addresses.
  • Shipping Insurance:
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      • All orders are covered by shipping insurance to protect against loss, theft, or damage during transit.
      • If your order is lost or damaged in transit, please contact us immediately, and we will work with the shipping carrier to resolve the issue.
  • Delivery Responsibility:
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      • Once your order has been handed over to the shipping carrier, we are not responsible for any delays, errors, or issues that may arise during the delivery process.
      • If you have any concerns about the delivery of your order, please contact the shipping carrier directly using the tracking information provided.

    If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at hello@itzy.co